Managing Your Complex Technology Assets

What happens when a complex technology product, like a radio, a mobile phone, an electronic calibration device or a surveying laser is still being used in great number by the market, but new sales have dropped to the point where the original manufacturer can no longer profitably support the product?

Duons Australia steps in to support both parties.  Let us explain...

This stage of the product lifecycle is called End-of-Life.  The manufacturer wants to move on with product development and deploy their expensive human resources into new products rather than keeping them tied up in supporting a product that is now outmoded.  But many clients have significant investments in the technology and want to continue to use it because it is perfectly adequate for their needs.

That is where Duons fits.  We support manufacturers and users of complex technology to prolong the useful life of products.  We free up human capital for manufacturers by becoming a plug-in support department which allows them to concentrate on new product development and we preserve the capital of end-user by adding years (even decades) of life to their current technology.

Because we integrate seamlessly with our manufacturing partners we enable them to retain their clients longer and ensure that when the time comes they are most likely to upgrade to our partner’s new product line than migrate to another supplier’s technology.

If you are a manufacturer of complex technology in the Asia Pacific, we want to be your support partner and deliver the following services:

Pre-Installation Services (Forward Logistics)

• Prototyping
• Final Testing of Products
• Light Manufacturing
• PCB Layout
• Warehousing
• Transportation
• Software programming

Post-Installation Services (Reverse Logistics)

• Customer Service
• Claims Processing
• Return Goods Transportation
• On-site Repair
• Depot repair
• Refurbishment
• Software Modifications
• End of Life Manufacturing
• Asset Recovery

If you are a complex technology user and your manufacturer no longer wishes to support your technology, we want to deliver these services to you:

• Prolong end-of-life products and systems
• Depot Repair and Refurbishment
• Asset Recovery
• Software modifications
• Warehousing and transportation

Regardless of which end of the spectrum your company lies, please contact us today.  We have a methodology for calculating the savings in your capital that we will use to show you how much you could save while maintaining or improving support.

In the past 8 years here in Australia, we have saved our partners literally millions of dollars.  Contact us today to talk about how our methodology can deliver savings to you.