Prolonging End-of-Life Products and Systems

Rather than being a specific discipline, this is the result of all our expertise combined.  We can save complex technology manufacturers tens to hundreds of thousands of dollars by becoming a plug-in support department for technology that is about to be declared end-of-life and we can save end-users the same by delaying the need to invest such large amounts of capital.

Let’s look at what we offer manufacturers first.

When a product reaches end-of-life it is no longer profitable to offer the same amount of support as when the product was in the growing or mature phase of its lifecycle. Your staff may be tied up in an increasing amount of support work for a product that is no longer selling well enough to justify it.  You must weigh up whether to discontinue support and risk losing the upgrade fee when the client is ready, or continue it and lose productivity and wages that could be better deployed elsewhere.

Duons can become a plug-in support partner and offer client support under your corporate banner from either our premises or yours.  In this way your clients get the support they need and you don’t face the cost of unproductive time. 

If we operate from our premises we can even begin to manage spares and distribution for you, cutting out even more cost. 

Your clients won’t know the difference.  From their perspective, we will be a part of your company.  You will be keeping them happy, supporting them until their business case justifies the upgrade to new technology and you will be in the box seat when that decision occurs because their experience with you will have been excellent.

From the end-user perspective…

Prolonging the useful life of a complex heritage technology product, especially when it is widely deployed, by 5 or even 10 years or more means huge benefits.  You can delay the investment of capital and redeploy it elsewhere in your organisation, you can delay the lost time in getting your staff up-to-speed with new technology and you can avoid the inevitable integration headaches that new products bring.

Duons provides the bridge between heritage and new technology and ensures a seamless experience for the end-user.  That means our manufacturing partners enjoy better client retention and make both big savings in support and new profit in winning the eventual upgrade.

We have a proven methodology for determining just how much you can save when partnering with us, no matter which end of the spectrum your company occupies. 

Call or email us today to discuss how we can help you.