Customer Service & Warranty Management | Duons Australia

Outsource your support to trusted experts

Closeup of a cute business woman with headset at workplaceWith our highly developed in-house manufacturing, repair, customer-support and logistics capabilities, Duons helps a growing list of businesses looking to streamline their after-sales support and warranty management, achieving reductions in TCO while maintaining quality. We offer a service that truly integrates with your brand, so your customers and end-users of your products feel that they are dealing with you, and not a third-party. Our industry-leading warehousing and warranty management solutions include:

  • Help-desk technical support via phone and email;
  • In-bound warranty claims administration;
  • Warranty repair and product replacement services;
  • Replacement inventory warehousing and logistics management.

Outsourcing your warehousing and warranty management processes allows you to maintain levels of support to your clients while reducing your own overheads and human resources demands. SMEs are given the opportunity to appear bigger, and larger enterprises can free up resources and reduce TCO while maintaining obligations to the customer.

Discover the productivity benefits of our warehousing and warranty management solutions today!