Real results for real operations. See how DUONS has delivered for clients across Australia and the Pacific.

CASE STUDIES

Real results for real operations. See how DUONS has delivered for clients across Australia and the Pacific.

ELECTRONIC REPAIR

TELSTRA, AUSTRALIA

CAN RADIO EQUIPMENT REPAIR

25 years of high-volume repair for Australia’s largest telco

THE CHALLENGE

Telstra's Customer Access Network (CAN) extends across rural and remote Australia, delivering connectivity to communities far from major centres.

Equipment deployed in these harsh environments faces extreme conditions; lightning strikes, heat, dust, moisture, and power surges, leading to high failure rates.

With thousands of units spread across remote sites, Telstra needed a repair partner that could handle high volumes reliably, maintain consistent quality, and keep the network operational without the cost of replacing equipment wholesale.

WHAT DUONS DELIVERS

Since 2001, DUONS has partnered with Telstra to provide repair and logistics services for CAN radio equipment. Our Brisbane workshop receives, diagnoses, repairs, and tests thousands of units per year, including equipment damaged by lightning strikes and environmental exposure.

Every repair is performed at component level under our ISO 9001 quality management system with full documentation and traceability.

THE RESULT

25 years of uninterrupted, high-volume service delivery.

By repairing rather than replacing, DUONS has helped Telstra extend the operational life of its rural CAN infrastructure at a fraction of the cost of new equipment, keeping remote communities connected.

ELECTRONIC REPAIR

TELECOMMUNICATION INTEGRATION

OPT-NC, NEW CALEDONIA

MICROWAVE NETWORK MODERNISATION

Turnkey long-haul microwave upgrade for New Caledonia's sole telecom operator

THE CHALLENGE

OPT-NC, the sole telecommunications operator in New Caledonia, is responsible for all telco infrastructure across the territory, from urban centres to remote island communities. Their long-haul microwave network, which serves as both a fibre optic backhaul and the primary network for remote areas, was running on equipment installed over a decade ago. OPT-NC needed a complete modernisation delivered end-to-end by a single provider: design, installation, commissioning, training, and ongoing support.

WHAT DUONS DELIVERS

A full turnkey solution using Nokia MPT-HL technology four high-capacity links across eight channels, plus a dedicated 2x8+0 configuration. DUONS handled everything from initial link design and site surveys through to installation, commissioning, management software upgrades, staff training, and ongoing maintenance and support including a dedicated hotline.

CHALLENGES

The Nokia MPT-HL platform was new technology for both DUONS and OPT-NC, requiring specialist training before deployment. Several sites were in remote, difficult-to-access locations requiring extensive survey work and logistics planning. The project also ran during a period of civil unrest in New Caledonia, which required DUONS to adapt logistics on the fly to minimise travel between sites while keeping the project on track.

THE RESULT

OPT-NC's long-haul microwave network was successfully modernised with significantly increased capacity, improved reliability, and a fully trained local team capable of managing the new platform ongoing.

TELECOMMUNICATION INTEGRATION

ELECTRONIC REPAIR

FLIGHTSCOPE, AUSTRALIA

AUTHORISED REPAIR CENTER FOR PRECISION SPORTS TECHNOLOGY

Local workshop repair capability for a global launch monitor manufacturer

THE CHALLENGE

FlightScope is a global leader in sports technology, manufacturing radar and camera-based launch monitors used by professional golfers, coaches, club fitters, and sports facilities worldwide.

When Australian units develop faults that can't be resolved through remote support, they need hands-on workshop repair from technicians who understand the technology, with fast turnaround to minimise downtime for sports facilities, professionals, and recreational users alike.

WHAT DUONS DELIVERS

DUONS operates as FlightScope's authorised Australian repair centre, handling all workshop-level repairs for units across the country. Using FlightScope-supplied diagnostic software, specialist tools, and jigs, our technicians perform full fault diagnosis, component-level repair, and rigorous post-repair testing, including live ball-striking verification in our indoor testing range.

We also carry FlightScope exchange stock for units requiring factory-level intervention, ensuring customers receive a working replacement without delay.

THE RESULT

Since commencing repairs in February 2024, DUONS has successfully repaired approximately 50 units, establishing a reliable local repair capability that eliminates the need for costly and time-consuming returns to the overseas factory.

The partnership demonstrates DUONS' ability to operate as a trusted authorised repair partner for international technology manufacturers.