- SECTOR & REPRESENTATION
The sector that keeps Australia running has
never had a voice.
Australia’s commercial and industrial electronic repair sector supports critical infrastructure across manufacturing, mining, energy and telecommunications.
Yet it has never been formally recognised as an industry. No defined structure. No accreditation. No national voice.
- THE GAP
A sector that keeps Australia running.
Never formally recognised.
Commercial and industrial electronic repair is one of Australia’s most operationally critical capabilities. It supports manufacturing lines, maintains power systems, and keeps telecommunications infrastructure running.
Despite this, it has never been formally defined as an industry. No national body has represented it. No accreditation standard has recognised it.
Businesses in this space operate at a high level, yet remain structurally unrecognised.
- THE SECTOR
Skilled. Operationally critical. Completely unrecognised.
Commercial and industrial repair businesses operate across critical infrastructure, managing complex, high-value systems. The technical capability required is significant and their work is essential yet never been formally recognised as an industry.
- WHAT HAS BEEN MISSING
No Body. No Standard. No Collective Voice.
No national body. No unified standard. No recognised industry voice.
NACIER establishes the structure this sector has never had.
Every industrial drive, PLC, control board, power supply and infrastructure component that is replaced rather than repaired represents a cost to Australian industry. The businesses capable of preventing that replacement have operated without formal standing, without collective representation and without a national body speaking for what they do.
That is what NACIER was built to address, not as a reaction to any single conversation, but as a deliberate response to a structural gap that has existed for decades.
"The Right to Repair is not only for consumers but for businesses and industries who experience significant challenges in accessing the repair and service information, parts and tools needed to extend the life of their equipment and machines."
Professor Leanne Wiseman · ARC Future Fellow · Griffith University · Right to Repair Researcher
This gap is not theoretical. It is operational, national, and ongoing.
- HOW WE GOT HERE
Built by an operator working inside the gap.
NACIER was founded by DUONS Pty Ltd, a Brisbane-based commercial and industrial electronic repair business with 25 years of operation. In the years prior to founding NACIER, DUONS identified the absence of formal recognition, standards, and a unified industry voice for commercial and industrial electronic repair in Australia.
In 2025, ARC Future Fellow Professor Leanne Wiseman visited DUONS as part of her Right to Repair research, engaging with DUONS as a business actively operating within the industrial repair sector.
NACIER was not formed as a concept. It was formed in response to a defined industry gap: the absence of any national body, standard, or collective voice for commercial and industrial electronic repair in Australia.
Recent Years
DUONS identified the absence of an industrial voice within national repair discussions and used this to begin building visibility for the sector
Podcast & Outreach
DUONS launches a podcast to educate maintenance managers and industry decision-makers on repair-over-replace thinking for industrial equipment, building awareness and early sector positioning.
2025 — Academic Engagement
ARC Future Fellow Professor Leanne Wiseman visits DUONS as part of Right to Repair research, engaging with DUONS as a business within the industrial repair sector.
2026 — NACIER Founded
NACIER is established as Australia’s first national body for commercial and industrial electronic repair, providing the sector with accreditation, representation, and collective standing.
- OUR ROLE
What NACIER does in this space.
NACIER exists to ensure the commercial and industrial repair sector is recognised, represented, and understood at a national level.
As the national body for commercial and industrial electronic repair, NACIER is positioned to do what no individual business can represent the sector where decisions are made.
01
FORMAL SECTOR RECOGNITION
NACIER establishes the commercial and industrial repair sector as a defined industry for the first time, with accreditation standards, a code of practice, and national recognition.
02
SECTOR REPRESENTATION
NACIER engages with government, standards bodies and industry forums to represent the sector where decisions are made.
03
REPAIR OVER REPLACE ADVOCACY
NACIER supports repair-first decision making across procurement, asset management and equipment lifecycle strategies in industrial environments.
04
A UNIFIED SECTOR VOICE
NACIER provides a unified national voice for a sector that has operated without one, strengthening its position across industry and policy discussions.